Global

Writer’s Toolbox Privacy Policy

This website is operated:

In New Zealand, by Advanced Learning Limited a New Zealand registered company; and
In Australia, by Writer’s Toolbox PTY Limited an Australian registered proprietary company.
Writer’s Toolbox, we, us, or our, are used in this privacy policy to refer to those entities.

Writer’s Toolbox provides this online web based platform to assist students in developing writing skills through an academic writing program. Writer’s Toolbox is concerned for the safety, security and privacy of our users. We actively protect our users’ privacy, particularly since many of our users are children and young adults.

In this policy we explain how we collect, use and disclose your personal information. By using this site you confirm that you accept the terms of this policy.

1. Collection of your Information

We will only ask you for personal information required for the effective functioning of the Writer’s Toolbox platform and your use of it.
In collecting, holding, using, disclosing and otherwise managing your personal information, Writer’s Toolbox will, amongst other requirements, comply with relevant privacy legislation and privacy principles.
Use of the Writer’s Toolbox platform or our other products or services by students may require us to collect personal information from the student.
If a student is aged under 13 years, we will only collect personal information from that student where the student’s school has undertaken to us to obtain a consent from a parent or guardian of the student for that student to use Writer’s Toolbox or our other products and services and disclose personal information to us.
The student’s school should only provide class passwords (which enable students to access Writer’s Toolbox) to students aged under 13 years where such a consent has been obtained in relation to that student.
If you are a student aged under 13 years, please do not provide personal information to us or otherwise use Writer’s Toolbox or our other products or services unless such a consent has been provided by your parent or guardian. If you are unsure, speak with your parent or guardian.

2. Information we collect

We collect personal information about you from various sources, including:
Information your school supplies to us;
Information you supply to us; and
Information gathered through your use of the site, such as the content you access.
We require the following information to create student and/or teacher accounts:
Name;
A unique identifier such as a school ID number (so that student profiles can be carried over from year to year);
A unique email address; and
Classes and year that a student is enrolled in
Gender and ethnicity information that your school uses in its reporting.

3. Use of your Information

We use personal information we collect about you to:
Create user accounts;
Provide services to you;
Send you marketing and promotional communications;
Reset a user’s password, if required;
Gather and respond to feedback and reports of technical problems;
Enforce or apply our terms and conditions;
Protect our rights or the rights of others; and
Comply with laws.
We also collect statistics about how you use our site for the purposes of making improvements to the site and our services, and for educational research and marketing. For example, we may record which learning modules are more popular, or the aggregate scores of students undertaking the learning modules. This information will only be used as aggregate (grouped) data and will not contain personally-identifying information.

4. Storage of your Information

The security of your personal information is important to us. We store your personal information electronically on our secure servers in Sydney hosted by Amazon. These are full service backups which give us the ability to quickly restore the service in case of an emergency.
We follow generally accepted industry standards to protect the personal information submitted to us. However, no data storage or transfer mechanism is 100% secure so we cannot absolutely guarantee the security of your information. It is your responsibility to ensure that your access details (username and password) are kept private and to inform us if you believe that the security of your account has been breached.
We may retain your personal information for up to three years after you cease using our services, unless you request that your personal information be deleted, and the erasure is in accordance with relevant laws (including the GDPR).

5. Disclosure of your Information

Our goal is to provide a learning environment that is every bit as safe and secure as being at school. A student’s full name, learning module scores, and written material are only visible to their teachers. Teachers can only access the information and results of students attending their school.
We will not disclose your personal information to third parties except in the following circumstances:
Where disclosure is necessary to undertake any of the purposes referred to in clause 3;
If we are required to provide your personal information in relation to any legal proceedings;
Where disclosure is required by law.
We will not sell or rent your personal information to third parties.

6. Notification of privacy breach

In the event of a privacy breach, we have established procedures for notifying the New Zealand Privacy Commissioner, relevant EU Supervisory Authority and the individual affected (where necessary), including setting out the reasonable steps we have taken to mitigate the effects of a privacy breach, should we be required to do so under law.

7. Use of Cookies

You have the right to access and correct personal information held by us. You can manage your personal information on the site by using your MY ACCOUNT tab.
If you have any queries about your personal information held by us, or if you would like to make a privacy complaint, you can contact us at:

Writer’s Toolbox
Postal address: PO Box 24687, Royal Oak, Auckland 1345, New Zealand
Physical address: 395A Manukau Road, Epsom, Auckland 1023, New Zealand
Phone: (+64) 9 624 6886
Email: support@wtbox.com

8. Variations to this Policy

We may vary this privacy policy from time to time. We will provide notice of the change by uploading the updated privacy policy on our site and we will also email you a copy of the updated privacy policy (if you have provided us with your email address). After providing that notice you will be deemed to have accepted the updated privacy policy if you continue to use our site or the services provided by us.

9. For UK and European Customers

Data Privacy and Use for UK and European Customers

Writer’s Toolbox policies and practices comply with the GDPR requirements regarding personal data. Personal data can only be transferred out of the EU if:

The data is transferred to a country that has been determined by the European Commission to have an adequate level of protection (commonly referred to as having “adequacy status“).

New Zealand is one of a small number of non-EU countries that enjoys adequacy status so the limited personal data required to operate and use Writer’s Toolbox can be transferred to New Zealand.

10. Further Information

For more information about your privacy rights see:
New Zealand: www.privacy.org.nz
Australia: www.oaic.gov.au
GDPR: https://gdpr.eu/